You have the right to return your order within 30 days after the arrival of your product.
This policy applies to customers in:
Canada
United States
We accept returns for both defective and non-defective products.
We accept exchanges for the same item.
The return/exchange window is 30 days from the date of delivery.
To be eligible for a return or exchange, your item must be:
New and unused
In the same condition that you received it
In the original packaging
Several types of goods are exempt from being returned:
Gift cards
Downloadable software products
Perishable goods such as food, flowers, newspapers, or magazines
Intimate or sanitary goods
Hazardous materials
Flammable liquids or gasses
Contact us for return authorization and the return address.
Ship the item back to us or bring it to a designated drop-off location.
You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed within 5 business days.
A credit will automatically be applied to your original method of payment.
If you need to exchange an item for the same item, please follow the return process and indicate that you want an exchange.
There are no restocking fees for returns or exchanges.
We reserve the right to refuse a return with traces of use.
We comply with all relevant laws regarding returns and refunds. We reserve the right to change our return and refund policy at any time to comply with applicable legal requirements.
For any questions or concerns regarding our return policy, please contact our customer service team using our contact form.